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Return Policy & more
Online Return Policy
Please do not return without a return authorization or it will be denied.
You have 14 DAYS to RETURN apparel, footwear and belts for STORE CREDIT ONLY (excludes: bodysuits, swimwear, roller skates, holiday/seasonal items, home decor, party essentials, accessories and sale/clearance items). As long as it is shipped by the 14th day, it will be accepted for return.Products must be unworn, unwashed, odor and stain free. All original tags must be attached. We will not accept returns on damaged products. Online purchases can be returned in-store. If consecutive returns occur more than 2 times in a row (3rd time), we will charge a 20% restocking fee for each item exchanged. Please note: Only products purchased from Bullet Boots/ Bluebird by Bullet Boots will be accepted.
In-Store Return Policy
You have 14 DAYS with receipt to return or exchange apparel, footwear and belts for STORE CREDIT ONLY (excludes: bodysuits, swimwear, roller skates, holiday/seasonal items, home decor, party essentials, accessories and sale/clearance items). Products must be unworn, unwashed, odor and stain free. All original tags must be attached. We will not accept returns on damaged products. Online purchases can be returned in-store. If consecutive returns or exchanges occur (more than 2 times in a row), we will charge a 20% restocking fee for each item exchanged.
Footwear Purchase Policy
Footwear cannot be worn and must be returned with all its original tags. Boots cannot have any scuffs, scratches, crease, stains, odors or marks. When you try on your boots or shoes, please walk only on a carpeted areas until you make sure they fit. Please, don't walk on any hard flooring because it can damage the bottom of the soles. Make sure the product is in its original packaging. If boxes have tape, missing/ripped labels or new labels not put on by Bullet Boots, will result in a 20% restocking fee. If two different size footwear were purchased on accident, customer must follow the return/exchange policy. Bullet Boots will not accept any worn footwear. (This policy applies to both in-store and online purchases).
Special Order Policy
Special orders require a 50% non-refundable deposit. You also have the option to pay in full. Deposit and all monies paid towards the order will become store credit if the item(s) are not picked-up within (30) days of initial contact, if no longer wanted or canceled. Sales reps will give you a time estimation but not an exact date of arrival. It may take longer than estimated. Unfortunately Covid-19 has lowered production time. Please be patient and allow 2-4 weeks to arrive if the item is in stock. If the item(s) need to be made, please allow up to ninety (90) days for arrival. Bullet Boots will order the item the next business day unless the item is purchased on the weekend in which the item(s) will be ordered on the following Monday. Bullet Boots records dates of all orders and contact.
Online Return Process
1.) Email firstname.lastname@example.org with order number and item(s) you would like to return.
2.) We will provide a return label via email. Cost of the return shipping will be deducted from your store credit.
3.) Send item(s) in original packaging with packing slip or return invoice.
4.) Once we receive and inspect the item(s), we will issue store credit via email.
We take the time to go through each product we send out and make sure they are in pristine condition! We package all products and take photos of each item individually to insure the condition we are sending them in. We only want the best for our customers and aim for complete satisfaction! If you believe that there is a defect that we missed, please email us within (3) days of receiving your package. After (3) days, we are not liable for any defects/flaws. Please note that many of our boots are handmade and can vary in coloration, markings, leathers/cowhides and patterns, it is not considered a defect. Defects would be defined as stitching, glue, leather or sole coming apart. Note: when ordering a product with glitter, it can wear off. We are not responsible for abusive wear (will be determined by the manufacturers).
Defective Merchandise: For defective product(s), please contact us via email email@example.com within 3 days of receiving product(s). All tags must be attached, cannot be worn, washed or have an odor. If we are not contacted within 3 days of receiving the product(s), we will assume that you are satisfied with your product(s). If item is defective, please do the following:
1.) Take a photo of the defective area with the tag in the image showing that it is still attached.
2.) Email the image(s) to firstname.lastname@example.org and indicate “defective” in the subject line.
3.) Include first and last name and the order #/receipt #.
4.) You will receive a response within 48 hours. If you are local, please stop in the store and we will get it straightened out right away!
You can order online and pickup in store. You’ll have 7 days to pickup item(s) from the day the order was placed. (ex: if purchased on May 1st, the order must be picked up by May 7th.) On the 8th day, items will return to the sales floor and store credit will be issued. A 20% restocking fee will be deducted from store credit. If merchandise does not fit or not wanted at pickup, an exchange or store credit can be issued. No exceptions.
Processing time is 3-5 business days. This does not include shipping time. At checkout you can choose usps or ups. Typically 2-5 business days. If you need your order sooner, please email email@example.com.