FAQ

In-store pickup is a great way to physically see your purchase, make sure it fits or see if you even like it in person before taking it home! You don't have to worry about shipping costs and waiting for your package to arrive. At checkout choose pickup in-store. Fill out all your info and when you will pickup your order. You will have 7 days to pickup item(s) from the initial date purchased. (ex: if purchased on May 1st, the order must be picked up by May 7th.) On the 8th day, items will return to the sales floor and store credit will be issued. A 20% restocking fee will be deducted. If merchandise does not fit or not wanted at pickup, an exchange or store credit can be issued. A 20% restocking fee will be deducted from store credit, not exchange.

BULLET BOOTS RETURN POLICY (In-store & Online)

Clothing, Footwear & Belts
Regular-priced clothing, footwear, and non-custom belts may be returned within 14 days of receipt. For shipped orders, the 14-day period begins on the date the order is delivered. For in-store purchases, it begins on the date of purchase. Items must be unworn, unused, and in their original condition with all tags attached.

Final Sale Items
The following items are FINAL SALE and are not eligible for return, refund, or exchange:

• All headwear, accessories, holiday items
• All custom or personalized items
• All sale, discounted, or promotional items

Defective Items
If you believe an item has a manufacturing defect, you must notify Bullet Boots within 3 days of receiving the item or, for in-store purchases, within 3 days of purchase. Please provide photos and a description of the issue so our team can review it.

After the 3-day inspection period, the item is considered accepted in its received condition and is final sale with respect to defects.

Submit return request here: https://bulletboots.com/pages/return-exchange-policy

Defective or Damaged Products

We carefully inspect every item before it leaves our store or is shipped to ensure it meets our quality standards. If you believe you received a defective or damaged product, please contact us within 3 days of purchase or delivery. After 3 days, the item will be considered accepted in its received condition and will no longer be eligible for a defect or damage claim.

To report a defective or damaged item:

1. Take clear photos of the defective or damaged area. For applicable items, the original tags must still be attached and visible in the photos.
2. Email the photos to howdy@bulletboots.com.
3. Include “Defective” or “Damaged” in the subject line, along with your first and last name and order or receipt number.
4. Please allow up to 48 hours for a response. If you purchased the item locally, you may also bring it into our store so we can inspect it in person.

What Is Considered a Defect?

A manufacturing defect may include issues such as:

• Defective or separating stitching
• Excessive or exposed glue affecting the construction of the item
• Holes or tears in wool, leather, fabric, or other materials that were present at the time of purchase
• Separation of the sole or other constructed components
• Hardware or components that are broken or improperly attached upon receipt

Natural variations in materials are not considered defects. Many of our products are handmade or constructed from natural materials, including leather and wool. Variations in color, texture, grain, markings, fibers, shape, and pattern are normal characteristics and may vary from piece to piece.

Decorative finishes, including glitter, metallic finishes, embellishments, and similar materials, may naturally experience some wear or shedding with use and are not necessarily considered defective.

Custom Items

All customized and personalized items are final sale. Because these pieces are altered specifically for the customer, they cannot be returned or exchanged. If you believe a custom item had a manufacturing defect at the time of purchase or receipt, it must still be reported within the 3-day period above.

Items that have been worn, used, altered, improperly cared for, or damaged after purchase are not considered defective.

Manufacturer Defects & Wear

Bullet Boots is a retailer of products manufactured by third-party brands in addition to the custom work we perform. We do not manufacture all of the products we sell.

If you believe an item has a manufacturing issue, we are happy to assist you and, when appropriate, contact the manufacturer on your behalf. Manufacturer warranties and policies vary by brand.

Normal wear and tear, improper use, accidental damage, improper care or storage, and damage resulting from the way an item is worn or used are not considered manufacturing defects and are not the responsibility of Bullet Boots.

We are a boutique and carry limited styles and sizes. We do place boot orders if needed! Boot orders can only be placed in-store. We will size you up and make sure that the boots you order will fit. You have an option to pay a 50% deposit or in full. Then we will place the order and it can take up to 2-6 weeks depending on the availability. Once they arrive and we contact you, you will have up to 30 days to pickup your order. We will have you try them on and make sure they fit. If they don't, no worries! We will make sure you go home with a pair you love and are comfortable with.

Share details about your shipping policies, item returns, or customer service.

Please see our Boot Size Fit Guide page for instructions on how to measure your foot for the perfect fit.

Cowboy/Western boots, whether leather, exotic, laser cut, fancy, or plain, when cared for properly, will allow the owner to enjoy their boots for a long time.

Each time your boots are worn, wipe off any loose dust, dirt, or foreign debris when you take your boots off at the end of the day. Dust, dirt, debris or mud left to dry on your boot will eventually weaken the leather causing splits or cracks to occur. Use a soft bristle brush or a damp cloth to remove dust, dirt, and debris from the general area of the boot shaft and vamp. Use cotton swabs or an old well-worn, toothbrush to remove dust and debris from crevices, stitching, heels, and soles. You may use a damp sponge to remove heavy mud on caked areas where mud has dried. A little extra effort may be needed to remove stubborn stains. Do not use solvents, gasoline, household or industrial cleaner to try and remove stains. Ask your boot dealer for a recommended boot stain remover. Do not soak or wash the boots in heavy running water. Remove any excess water as soon as possible with a soft dry cloth and allow to air dry. Take care that the soles and heels are free of any mud, gum, or other foreign debris.

Tips on how to care for your hat:

• Hats naturally collect dust over time. To keep your hat looking its best, gently brush away dust using a soft-bristle hat brush, working in a counter-clockwise direction. Please keep in mind that wool is a natural fiber, so slight variations in texture and appearance are completely normal.
• Store it in a hat box or dust bag.
• If your hat gets wet, shake off the excess water immediately. Allow the hat to dry naturally.
• Avoid exposing your hat to excessive heat. Heat and perspiration may shrink the sweatband.
• Don't leave it on your dashboard, it will shrink and fade!
• For light-colored hats only: To spot-clean your hat (if it’s spotted with water or grease), you can clean it with a small amount of corn starch. Do not use a liquid cleaner. We recommend starting with a small section to ensure no further damage will incur.

Bullet Boots has a 3-5 day processing time and standard shipping takes 3-7 business days. Expedited shipping will take approximately 2-3 days. If you are local, we always have the in-store pickup option at checkout. Please email (bluebird@bulletboots.com) if you have questions or need your package by a specific date. We aren't Amazon Prime, but we will try our best to get your package to you as soon as possible!

You are able to cancel your order before it ships out. You will receive store credit only. We do not refund. Once order is shipped out, it cannot be cancelled.