FAQ

In-store pickup is a great way to physically see your purchase, make sure it fits or see if you even like it in person before taking it home! You don't have to worry about shipping costs and waiting for your package to arrive. At checkout choose pickup in-store. Fill out all your info and when you will pickup your order. You will have 7 days to pickup item(s) from the initial date purchased. (ex: if purchased on May 1st, the order must be picked up by May 7th.) On the 8th day, items will return to the sales floor and store credit will be issued. A 20% restocking fee will be deducted. If merchandise does not fit or not wanted at pickup, an exchange or store credit can be issued. A 20% restocking fee will be deducted from store credit, not exchange.

You can find our policy here: https://bulletboots.com/pages/return-exchange-policy

For defective product(s), we must be contacted within 3 days of purchasing/receiving product(s). If we are not contacted within 3 days of receiving the product(s), we will assume that you are satisfied with your product(s).
If item is defective, please do the following:
1.) Take a photo of the defective/damaged area with the tag in the image showing that it is still attached. 
2.) Email the image(s) to contact@bulletboots.com
3.) Indicate “defective” or “damaged” in subject line. Include first and last name and the order #/receipt #. 
4.) You will receive a response within 48 hours. If you are local, please stop in the store and we will get it straightened out right away!

We take the time to go through each product we send out and make sure they are in pristine condition! We package all products and take photos of each item individually to ensure the condition we are sending them in. We only want the best for our customers and aim for complete satisfaction! If you believe that there is a defect that we missed, please email us within (3) days of receiving your package. After (3) days, we are not liable for any defects/flaws. Please note that many of our boots are handmade and can vary in coloration, markings and patterns, it is not considered a defect. Defects would be defined stitching, glue, leather or sole coming apart. Note: when ordering a product with glitter, it can wear off.

Bullet Boots is a third party seller. We do not make the products. If you believe that there is something wrong with your item(s), we will help out and contact the company. Manufacturers are responsible for "normal wear and tear", "abuse" of product, or "wrong wearing" of product(s).

We are a boutique and carry limited styles and sizes. We do place boot orders if needed! Boot orders can only be placed in-store. We will size you up and make sure that the boots you order will fit. You have an option to pay a 50% deposit or in full. Then we will place the order and it can take up to 2-6 weeks depending on the availability. Once they arrive and we contact you, you will have up to 30 days to pickup your order. We will have you try them on and make sure they fit. If they don't, no worries! We will make sure you go home with a pair you love and are comfortable with.

Please see our Boot Size Fit Guide page for instructions on how to measure your foot for the perfect fit.

Cowboy/Western boots, whether leather, exotic, laser cut, fancy, or plain, when cared for properly, will allow the owner to enjoy their boots for a long time.

Each time your boots are worn, wipe off any loose dust, dirt, or foreign debris when you take your boots off at the end of the day. Dust, dirt, debris or mud left to dry on your boot will eventually weaken the leather causing splits or cracks to occur. Use a soft bristle brush or a damp cloth to remove dust, dirt, and debris from the general area of the boot shaft and vamp. Use cotton swabs or an old well-worn, toothbrush to remove dust and debris from crevices, stitching, heels, and soles. You may use a damp sponge to remove heavy mud on caked areas where mud has dried. A little extra effort may be needed to remove stubborn stains. Do not use solvents, gasoline, household or industrial cleaner to try and remove stains. Ask your boot dealer for a recommended boot stain remover. Do not soak or wash the boots in heavy running water. Remove any excess water as soon as possible with a soft dry cloth and allow to air dry. Take care that the soles and heels are free of any mud, gum, or other foreign debris.

Tips on how to care for your hat:

• Hats do get dusty, use a soft brush to remove dust, brushing counter-clockwise.
• Store it in a hat box or dust bag.
• If your hat gets wet, shake off the excess water immediately. Allow the hat to dry naturally.
• Avoid exposing your hat to excessive heat. Heat and perspiration may shrink the sweatband.
• Don't leave it on your dashboard, it will shrink and fade!
• For light-colored hats only: To spot-clean your hat (if it’s spotted with water or grease), you can clean it with a small amount of corn starch. Do not use a liquid cleaner. We recommend starting with a small section to ensure no further damage will incur.

Bullet Boots has a 3-5 day processing time and standard shipping takes 3-7 business days. Expedited shipping will take approximately 2-3 days. If you are local, we always have the in-store pickup option at checkout. Please email (bluebird@bulletboots.com) if you have questions or need your package by a specific date. We aren't Amazon Prime, but we will try our best to get your package to you as soon as possible!

You are able to cancel your order before it ships out. You will receive store credit only. We do not refund. Once order is shipped out, it cannot be cancelled.