In-Store Exchange Policy:
You will have 7 days to pickup item(s) from the day the order was placed. (ex: if purchased on May 1st, the order must be picked up by May 7th.) On the 8th day, items will return to the sales floor and store credit will be issued. A 20% restocking fee will be deducted. If merchandise does not fit or not wanted at pickup, an exchange or store credit can be issued. A 20% restocking fee will be deducted from store credit, not exchange. No exceptions.
*Return/exchange policy begins the day the initial order was placed.
Online Exchange Policy:
Merchandise Condition: We take the time to go through each product we send out and make sure they are in pristine condition! We package all products and take photos of each item individually to insure the condition we are sending them in. We only want the best for our customers and aim for complete satisfaction! If you believe that there is a defect that we missed, please email us within (3) days of receiving your package. After (3) days, we are not liable for any defects/flaws. Please note that many of our boots are handmade and can vary in coloration, markings, leathers/cowhides and patterns, it is not considered a defect. Defects would be defined stitching, glue, leather or sole coming apart. Note: when ordering a product with glitter, it can wear off. We are not responsible for abusive wear (will be determined by the manufacturers).
Final Sale Items: Jewelry, hair accessories, holiday/seasonal items, handbags, wallets, all headwear (hats/beanies/caps), hat accessories (hatbands, etc.), scarves, gloves, buckles, collar tips, repurposed designer products, stickers, intimates, chaps, Goode Rider, home decor, keychains, boot chains, toys/stuffed animals, children’s accessories, children’s apparel, gift cards, red tag sale items, items on sale for 50% or more and clearance items. No exchanges or store credit. Applies to in-store and online purchases.
Footwear Purchase Policy:
Footwear cannot be worn and must be returned with all its original tags. Boots cannot have any scuffs, scratches, crease, stains, odors or marks. When you try on your boots or shoes, please walk only on a carpeted areas until you make sure they fit. Please, don't walk on any hard flooring because it can damage the bottom of the soles. Make sure the product is in its original packaging. If boxes have tape, missing/ripped labels or new labels not put on by Bullet Boots, will result in a 20% restocking fee. If two different size footwear were purchased on accident, customer must follow the return/exchange policy. Bullet Boots will not accept any worn footwear. (This policy applies to both in-store and online purchases).
For defective product(s), we must be contacted within 3 days of purchasing/receiving product(s). If we are not contacted within 3 days of receiving the product(s), we will assume that you are satisfied with your product(s).
If item is defective, please do the following:
1.) Take a photo of the defective/damaged area with the tag in the image showing that it is still attached.
2.) Email the image(s) to firstname.lastname@example.org
3.) Indicate “defective” or “damaged” in subject line. Include first and last name and the order #/receipt #.
4.) You will receive a response within 48 hours. If you are local, please stop in the store and we will get it straightened out right away!
Special Order Policy:
Special orders require a 50% non-refundable deposit. The customer also has the option to pay in full. Deposit and all monies paid towards the order will become store credit if the item(s) are not picked-up within (30) days of initial contact of arrival, merchandise does not fit, customer does not like merchandise or canceled with a 20% restocking fee deducted.. If customer would like to exchange product the day of the return or pickup with an item that is in-stock at the store, the 20% fee will be waived. If the customer returns special order item(s), store credit will be given with a 20% restocking fee deducted. Sales reps will give you a time estimation but not an exact date of arrival. It may take longer than estimated. Unfortunately Covid-19 has lowered production time. Please be patient and allow 5-8 weeks to arrive if the item is in stock. If the item(s) need to be made, please allow up to ninety (90) days for arrival. Bullet Boots will order the item the next business day unless the item is purchased on the weekend in which the item(s) will be ordered on the following Monday. Bullet Boots records dates of all orders and contact.